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This Privacy Policy governs the manner in which Madix Concept (“Madix Concept,” “Company,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects personal information obtained from users (“User,” “you,” or “your”) who access our website, engage with our services, or communicate with us in any form.

Madix Concept is committed to safeguarding your privacy and ensuring transparency in how your data is handled, in accordance with applicable data protection laws, including but not limited to the Information Technology Act, 2000 (India), General Data Protection Regulation (GDPR), and California Consumer Privacy Act (CCPA) where applicable.

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1. Applicability and Scope

This Privacy Policy applies to:

• Visitors browsing our website

• Clients, consultants, vendors, and partners

• Individuals submitting inquiries, proposals, or project details

• Users engaging with us via email, phone, or digital platforms

This policy does not apply to third-party websites, applications, or services that may be linked from our website.

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2. Definitions

• Personal Data / Personal Information: Any information that identifies or can reasonably identify an individual.

• Processing: Any operation performed on personal data including collection, storage, use, disclosure, or deletion.

• Data Controller: Madix Concept, which determines the purpose and means of processing personal data.

• Data Processor: Any third party processing data on behalf of Madix Concept.

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3. Information We Collect

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3.1 Personal Information You Provide

We may collect the following information when voluntarily submitted:

• Full name

• Email address

• Phone number

• Company name and role

• Project inquiries, drawings, specifications, or briefs

• Business correspondence and communication records

• Any additional information you choose to share

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3.2 Automatically Collected Information

When you access our website, we may automatically collect:

• IP address

• Browser type and version

• Device and operating system

• Pages viewed, session duration, and navigation behavior

• Referring URLs

This information is collected using cookies, server logs, and analytics tools.

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4. Lawful Basis for Processing (GDPR)

We process personal data under one or more of the following lawful bases:

• Consent – when you submit information voluntarily

• Contractual necessity – for providing requested services

• Legitimate interest – business operations, improvement, and security

• Legal obligation – compliance with laws and regulations

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5. Purpose of Data Collection

We use personal data for the following purposes:

• Responding to inquiries and requests

• Providing architectural, interior, retail fit-out, and fixture solutions

• Preparing proposals, designs, and project documentation

• Internal record keeping and administration

• Website optimization and analytics

• Legal compliance and dispute resolution

• Fraud prevention and security monitoring

We do not use personal data for unsolicited marketing or automated profiling.

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6. Cookies and Tracking Technologies

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6.1 Use of Cookies

Cookies help us:

• Ensure website functionality

• Improve performance and usability

• Analyze visitor behavior and trends

6.2 Managing Cookies

You may control or disable cookies through your browser settings. Disabling cookies may impact certain website features.

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7. Disclosure and Sharing of Information

We do not sell, rent, or trade personal information.

Information may be shared only:

• With trusted service providers (hosting, analytics, email systems)

• To comply with legal obligations or lawful requests

• To protect the rights, safety, and property of Madix Concept

• During mergers, acquisitions, or business restructuring

All third parties are contractually bound to maintain confidentiality and data security.

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8. International Data Transfers

If you access our website from outside India, your information may be transferred to and processed in jurisdictions where we or our service providers operate.

We ensure appropriate safeguards such as:

• Contractual protections

• Standard data protection clauses

• Secure data handling practices

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9. Data Retention Policy

We retain personal data only as long as necessary to:

• Fulfill the purposes stated in this policy

• Comply with legal, regulatory, and contractual obligations

• Resolve disputes and enforce agreements

Data is securely deleted or anonymized when no longer required.

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10. Data Security Measures

We implement reasonable administrative, technical, and physical safeguards including:

• Secure servers and restricted access

• Encryption and firewall protection where applicable

• Internal data access controls

• Periodic security reviews

Despite these measures, no system can guarantee absolute security.

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11. User Rights (GDPR & Global)

You have the right to:

• Access your personal data

• Request correction or rectification

• Request erasure (“Right to be Forgotten”)

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

Requests may be sent to the contact details below and will be addressed within legally prescribed timelines.

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12. California Consumer Privacy Rights (CCPA)

For California residents:

• You have the right to know what personal data is collected

• You may request deletion of personal data

• You may opt out of data sharing (we do not sell data)

• You will not face discrimination for exercising these rights

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13. Children’s Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors.

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14. Third-Party Links

Our website may contain links to third-party websites. Madix Concept is not responsible for the privacy practices or content of such external sites.

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15. Limitation of Liability

Madix Concept shall not be liable for any indirect, incidental, or consequential damages arising from unauthorized access, technical failures, or external cyber incidents beyond reasonable control.

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16. Updates and Modifications

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised policy.

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17. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Courts located in India shall have exclusive jurisdiction over any disputes arising from this policy.

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18. Contact Details

For privacy-related inquiries, requests, or concerns, please contact:

Madix Concept
📧 Email: info@madixconcept.com
📍 India